Shipping Policy

Shipping SECTION 1

1 – TRANSPORTATION

Products purchased from the Kamono Furniture website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Kamono Furniture. Depending on location, the following express carriers are used (FedEx, DHL, UPS, USPS, ARAMEX). If you require specific information about how your shipment will be delivered, contact [email protected].

Once your product has been dispatched from our warehouse, we have no control over the postal service and we cannot accept any liability for late delivery or if a package is lost in transit. If you experience problems with your delivery, please contact the responsible carrier company and notify us by email.

1.1 – SHIPPING FEES

All Kamono Furniture products come with all-inclusive express shipping. However, Shipping and handling fees assessed at the time of purchase only apply to the first shipment of goods. Additional fees will apply If your product is returned to us, whether intentionally or through the carrier’s inability to deliver due to faulty address, customer’s inability to pick-up or receive sent package, or inability to pay any duties/VAT or other fees.

Kamono Furniture will charge additional shipping and handling fees for each delivery attempt you request. These fees are based on fluctuating carrier rates and may be greater than initial shipping and handling fees assessed for your order. If you choose to forfeit your product, the cost of the product will be returned to you. Shipping fees are non-refundable once an attempt to ship your product has been made.

1.2 – ADDRESS & PERSONAL INFORMATION

Addresses and personal information must be submitted using only characters found in the English alphabet. Addresses or names containing international characters are invalid. If an order contains such characters, we will attempt to contact you to supply a valid name and / or address. Telephone numbers must be supplied at the time of purchase for all orders. Telephone numbers are needed for contact upon delivery.

SECTION 2 – DUTY, VAT AND OTHER FEES

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by many countries. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Kamono Furniture holds no responsibility for any fees levied.

1.3 – DECLARED VALUE

Kamono Furniture will not reduce the declared value of goods in order to circumvent the customs regulations in place by any governing body.